A Success Story!
Ed, Iona, Kathy, Kathy, and the rest of the staff;
For all of my adult life I have had so much apprehension about seeing a dentist that it kept me from receiving dental care. I even avoided dentist when a visit would have been free while I was in the US Air Force. But, time and neglect eventually won the battle and I had to see a dentist.
The search for a good dentist is not an easy one. I started my dental search at that Sedation Spa with Dr. Burch. I was not happy with the treatment (both the medical treatment and the way I was treated as a customer). So I left them. A friend told me about Dr Dougherty and his great staff so I decided to give you all a call and I am so happy I did.
I know I have been a pain in the neck. I know I am a difficult patient with very illogical fears. I appreciate all that each of you has done for me. Everyone there has been great and I could go on about all of your employees. But I was to say thank you to Kathy for the conversation, the compliments, and making me feel as comfortable as possible as I wait for the procedure (and the drugs to take affect). I want to thank the other Kathy for taking time to call and check up on me and help me through the administrative parts of my visit there. Iona… thank you for always being interested in how I feel, eager to cheer me up and always prepared to deal with my fragile state whenever I am visiting your office. And thank you Dr Dougherty. You have put up with my whining and fears the whole time, with obvious understanding and sympathy. You all have been tremendous. Every one there is such a joy. You have all made my most feared times so much more than just bearable.
I know I am not done and I have more appointments to come, but I wanted you all to know how much easier this has been than I ever thought was possible. With what you have done for me I am no longer as terrified as I once was.
Thank you all so much
- Matthew
